Just a quick recap. You need to have documented quality objectives. They need to be linked from your quality policy. They need to have targets. They need to have assigned resources. They need to be reviewed. They need to be communicated.
Oh so simple. Over the years I managed this process for many clients and used many tools that address each of the above. The methodology and tool is very dependent on the organisational culture of the client. I never prescribe what they ‘have to do’. Only via a process of discovery would we suggest a few models and then agree with the client the most suitable methodology. Of course, we have changed models if the original chosen wasn’t quite working out (and conversely, what our auditor ‘wants’ to see). Don’t forget the above recap is the absolute minimum and there is nothing wrong with adding to the requirements as needed.
So here are just a few ways to manage quality objectives. 1) include them in the strategic business plans; 2) include them as separate standing agenda items in company meetings and or management review meetings; 3) draft and maintain a quality objectives plan which is reviewed at company meetings and or management reviews.
Just remember, each of the recaps are needed for the certification process. Never go with less than two (and always add a third) and that the start up objectives must be; customer satisfaction, continual improvement (and my add-on, achieve certification). Good luck.
previous blogs;
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