Thursday, 12 May 2011

Lippy – what would you do?

And so in the cold, cold heart of the nation’s capital I sit, enjoying a quiet drink with dinner, when about half-way through a strongbow, you notice that the schooner is rimmed with lipstick.  Option 1; ignore and go for a blood test tomorrow.  Option 2; rant and kick up merry hell?  Option 3; call over the waiter and explain what you have found and assess.  When assessing, do you have an outcome in mind?  Do you want to drop into the rant mode?  Do you want something for nothing, or double  or more?   Or do you wait for the reaction, the response.  Hey, dependent on lipstick volume and reaction from said waiter, the wait is worth it.  If the message is delivered with aplomb, with respect, you will be rewarded.  I got a free port because that is what stage of dinner I was at.  No expectation, just a genuine – ‘Sorry.  May I offer you a complimentary stronbgbow or perhaps another port?’.  Brilliant.  If just an apology, then that is all that is really warranted.  I have never had this happen to me, but….’Hmmmm.  that’s not much and you have nearly finished.  I will just take that away….’  No matter, you brought it to their attention.  They will either learn from it or not.  Their problem.  You gave, you most often will receive in turn but if not, move on, you don’t have to eat there again

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